Shipping policy

Shipping Policy

At The Skin Edit, we are committed to delivering your products and services as quickly and efficiently as possible. Please take a moment to read our shipping policy for all the details about how we process and ship your orders.

1. Order Processing Time
All orders placed on our website are processed within 1-3 business days. Please note that orders are not processed on weekends or public holidays. In case of any delays in processing due to high demand or stock availability, we will notify you via email.

2. Shipping Methods & Delivery Times
We offer a range of shipping methods through trusted carriers. Delivery times vary depending on your location:

  • Standard Shipping: Typically 5-7 business days (within Australia).
  • Express Shipping: Typically 2-3 business days (within Australia).

Please note that these are estimated delivery times and can vary based on your location and the shipping method chosen at checkout.

3. Shipping Rates
Shipping rates are calculated at checkout based on the size and weight of your order, and the delivery destination. If your order qualifies for free shipping, this will be indicated at checkout.

4. International Shipping
Currently, we offer shipping to select international destinations. International shipping rates and delivery times will vary depending on the destination country. All customs duties, taxes, and fees associated with international shipments are the responsibility of the customer.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, so you can track your order’s journey until it reaches you.

6. Shipping Delays
While we aim to ensure timely deliveries, we are not responsible for delays caused by weather, carrier issues, or customs delays. If there are any significant delays with your order, we will notify you via email.

7. Address Accuracy
Please ensure that the shipping address entered during checkout is accurate. We are not responsible for orders that are lost or delayed due to incorrect shipping details. If you notice an error with your shipping address, please contact us immediately at info@theskinedit.au.

8. Local Pickup
For local customers, we offer the option of picking up your order at our physical location. Please choose “Local Pickup” during checkout. Once your order is ready for collection, you will be notified by email.

9. Missing or Damaged Items
If your order arrives damaged or is missing items, please contact us at info@theskinedit.au within 7 days of receiving your package. We will assist in resolving the issue, either by providing a replacement or refund where applicable.

10. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us at:

  • Email: info@theskinedit.au
  • Phone: (08) 9563 4189
  • Address: Shop 11/ 1 Graceful Blvd, Alkimos WA 6038

Thank you for choosing The Skin Edit! We look forward to delivering your order with care and efficiency.